Queue management system for smarter customer journeys

From virtual queues and appointments to CRM and customer feedback, QueueBee helps Australian businesses deliver faster service and exceptional customer experiences, now enhanced with AI-assisted features.

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WHAT WE OFFER

A comprehensive queue management system

Enhance customer journeys with QueueBee's seven connected solutions, built to help Australian businesses, from Perth to Melbourne, work as one platform across every touchpoint.

Booking, reminders, rescheduling, and digital check-in make arrivals smoother.

QR queueing, virtual tickets, and live status keep customer flow moving and wait times down.

Registration, service routing, and arrival tracking streamline front-desk operations.

Centralised profiles and visit history power more personalised service.

AI-assisted surveys surface satisfaction trends, while omnichannel support resolves issues within SLA.

Real-time updates, announcements, and promotions improve the wait.

Centralised dashboards track performance across every location, from Sydney to other regions.

QueueBee Ecosystem

How to Get Started

ENTERPRISE On-Premise & Scalable SUBSCRIPTION Affordable, seamless SaaS
QueueBee QB10 all-in-one queue system

Smart. Scalable. Ready for Growth.

Empower your business with a modern queue management system that delivers faster service, smoother customer journeys and the flexibility to grow with your operations.

Self-Hosted On Premise System
Physical & Virtual Queue
Web & Mobile App Queue
Analytics & Reporting
Hardware Integration
HOW IT WORKS

Everything you need to scale your service

QueueBee Capabilities

Intelligent Assistance

Support staff and customers with AI-assisted workflows, smart recommendations, and automated notifications to reduce uncertainty and improve service efficiency.

Smart Queue Insights

Analyse queue performance, customer demand, and service trends to help teams optimise customer flow and make faster operational decisions.

WHO WE HELP

Tailored customer experience SaaS
for many service industries

QB360 / QB10 / QB20

Healthcare & Clinics

Cut waiting-room queues, offer virtual queuing and self-service kiosks integrated with appointment booking and consulting.

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QB360 / QB10 / QB20

Banking & Finance

Streamline client onboarding and create a more dynamic customer journey within one omnichannel experience-management layer.

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QB20

Public Services

Modernise citizen services and government offices by digitising queues, booking systems, and public service delivery portals.

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QB360 / QB10

Education & Campus

A platform for open days, counselling and financial-aid services through an integrated, seamless campus experience.

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QB360

Retail

Enhance the retail experience with seamless customer flow, queue reductions and interactive engagement for boutiques and shopfronts alike.

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QB360 / QB20

Food & Beverage

Improve table turnover and customer satisfaction with digital waitlists, order-ahead options and targeted promotions.

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QB360

Events & Venues

Handle massive crowds efficiently with rapid ticketing, structured entry flow and real-time capacity management for venues and studios.

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QB360

Beauty & Wellness

Deliver premium salon experiences with smart scheduling, loyalty integration and personalised tracking for salons, spas and gyms.

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QB360 / QB10 / QB20

Automotive

Optimise service centre operations with automated check-ins, status tracking, and clear communication for workshops and service centres.

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Trusted By

As a user, it's important to have a positive experience when using a website or app.

Want all this in one subscription?

QB360 brings every solution above into a single, self-serve platform.

Enterprise

Built for Scale, Automation & Growth

  • Unlimited departments / locations
  • Unlimited user accounts
  • Full enterprise integrations
  • Advanced security & SSO
  • On-premise deployment
  • Dedicated account manager
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FAQ

Frequently Asked Questions

A Queue Management System manages the flow of customers from arrival to service completion, reducing wait times and improving customer satisfaction.

QB10 and QB20 are B2B queue solutions, whereas QB360 is a SaaS subscription service tailored for B2C operations.

Yes, QueueBee digital signage displays ticket numbers, queue status, and media advertisements to keep waiting customers informed.

Absolutely. QueueBee is designed for enterprise scale, offering centralized control and real-time dashboard analytics for multiple branches.

Yes, customers receive automated SMS reminders as their turn approaches, ensuring they don't miss their service window.

Virtual queuing allows customers to join a queue via mobile apps, QR codes, or SMS, allowing them to wait anywhere instead of standing in line.

Yes, QueueBee integrates appointments and walk-in queues seamlessly to optimize staff schedules and customer arrival flow.

Feedback can be collected immediately post-service using counter feedback devices, SMS links, or interactive kiosks.

Yes, the kiosk touchscreens are highly customizable, allowing you to match your brand design, services, and language preferences.

QueueBee solutions are ISO 27001 (Information Security) and ISO 9001 (Quality Management) certified, ensuring top-tier data security and reliability.

ISO 27001 ISO 9001
We Are Now

ISO 27001 & ISO 9001

Certified!
Security | Quality | Reliability